You had the couch for 2 years and they are replacing with new couch due to the issue? That's promising at least. I'm sorry it's such a back and forth.
I keep hearing their customer service is great and they will replace products. But I don't love how open ended their return policy is. It seems like it's up to their discretion and there's no hard and fast guarantee or warranty.
I really hope the couches are good quality still. It's really hard to find high quality couches while staying in the mid range price point. I can't spend 3.5k+ on a couch.
But I can spend 1.5 to 2.5k if it's a long term investment and R&B has options in that range, especially in clearance.
bella-wthhybl OP t1_ix1ji4w wrote
Reply to comment by preemptivePaprika in Room & Board quality since pandemic - items built 2020-2022 by bella-wthhybl
You had the couch for 2 years and they are replacing with new couch due to the issue? That's promising at least. I'm sorry it's such a back and forth.
I keep hearing their customer service is great and they will replace products. But I don't love how open ended their return policy is. It seems like it's up to their discretion and there's no hard and fast guarantee or warranty.