Ya that's why instead of putting in struts that actually work they tried putting 22 dollar amazon coil spacers in. Less money for them to spend. Still not right. I wouldn't be mad if I didn't give them the opportunity to tell me this speaker box would cause an issue due to weight before hand. My cars got 1 coil spacer in each back coil already with these symptoms. They were gonna put more but they cancelled all my appointments. Seemed like a band aid. And sort of them admitting the struts are not working right

I'm sure it's more pronounced than it should be though. I've seen many sites that say a sign of bad struts is if the rear jumps when u brake. My dad had a Camry same generation and he said his never did that.

What about the back? My rearview mirror has 2 positions.. driving and braking both shows 2 different areas lol. Never did this the 4 years I've owned this car

I know.... I'm stupid for that I even had friends telling me thats too much AND that this shop is shady but I still did it.

I have a credit card dispute open against the payment. Not even sure if they know yet the card company might still be processing it. I have a complaint in with NH attorney general and the BBB. And of course corporate who doesn't seem to give a shit. Do they have to pay more money than the amount if it ends up in small claims court is that why they wanted to just settle outside of it?

No I had em do some work on my brakes and every time.id come in they would tell me I should get struts. Multiple times so I caved in. But not before I ran it by them that the sub box is back there. And got the all clear. I've been putting in complaints with corporate daily and never receive a call back except once some lady names SJ who was rude and just repeated that they said my sub box is to blame and I should remove it. Nobody cares that I ran it by them BEFORE HAND... :/ I have a open credit card charge back against them because I didn't think of small claims and technically I didn't get what I paid for. They also claim I had another shop work on my car but actually all I did was have another mechanic test drive my car for 5 mins and his conclusion is these struts are junk

I didn't expect to get lied to. If they weren't sure if it would work wish they would have been honest. Lol

I have 2 witnesses who overheard the phone call

Get what in writing. I spoke with Brent the owner on the phone. Ran it all by him, informed him of the sub box and how much it weighs. He assured me there would be no issue. But now they say the box is causing the problems and they refuse to help me 2 grand later.