Sudden-Ad-8377 t1_jdqj3u9 wrote on March 26, 2023 at 12:13 PM Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark I’ve recorded many IVA, and I’d strongly suggest just saying Customer Service. IVA’s are trained to listen for key words. If the key word is not “programmed” then you’ll just be disconnected. Permalink 1
Sudden-Ad-8377 t1_jccnzb5 wrote on March 15, 2023 at 9:46 PM Reply to 1950s New York. Wet charcoal and pastel art by me. by nobrakes1975 This is gorgeous! Permalink 5
Sudden-Ad-8377 t1_jdqj3u9 wrote
Reply to LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
I’ve recorded many IVA, and I’d strongly suggest just saying Customer Service. IVA’s are trained to listen for key words. If the key word is not “programmed” then you’ll just be disconnected.