Speight-Merch

Speight-Merch OP t1_jdz8be1 wrote

Domikey Pumper ordered at KPrepublic. Just wrote an E-Mail to their support. Let's see how they handle that.

EDIT:

Their e-mail came with an auto response: "contact us via discord or website chat."
I chose chat.

They demanded a photo with a packaging shipping label. Which I of course already tossed in the trash.

Then they said: "Okay, take a video of your problem and send it to us via cloud link (like googledrive).

I know they just want to avoid beeing screwed over but I never heard of such methods before... beside of that the support person ended every single of his textes with: "You could have read about that in the FAQ"...

WEEELL... in the end they told me that I get a repleacement. Now I'm playing the waiting game.

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