Unfortunately it seems to go both ways now. Customer service is lacking everywhere and this has been going on long before the pandemic. Stores, medical offices, salons, customer call centers, banks etc. No one smiles or greets you anymore. Hardly anyone says thank you for your business or please come back and see us. If you have a question some employees seem annoyed or disinterested. It appears many employees are unhappy with their jobs and are emotionally disconnecting. Please be nice to the kind customers. We're not all Karen's.