If you go back in warmer weather, keen an eye out.

Are there still tame birds that eat out of your hand at the top? (maybe not in winter)

Please see my comments with useful links. I think you should report them also.

That really bites (pun intended)!
I don't know how much pull BBB has. Might as well go full bore and complain with the AG, board of health and the dental board!
I found these links for you:

State attorney general File a complaint and more general info link.

Bureau of Health

Dental complaint form

Mass Dental Society

Once you get through filing all these, they're going to be sorry they needled you.

There is a kern of truth in that.

Don't get your meat where you get your bread.

When I was in college, some friends would change the words in the song "Chaka Khan" to "Chicken Parmesan".

See also: when you're tired, rest, but don't stop.

Nan has that killer handwriting tho. Treasure it!

I'm going to bring up a TV show, a movie, and my personal experience in customer service:

In "Resident Alien" (very funny show, btw), Alan Tudyk is an alien who teaches himself how to speak like humans by watching episodes of "Law and Order" and repeating the dialogue.

In " The Room", a young woman who was kidnapped and later had a child by her kidnapper had the child repeat what he heard on TV as a way to teach him how to speak intelligibly.

As for my personal experience, just listening to how my coworkers explained things to customers over the phone, and my having to explain things over and over to customers, really helped me polish my speech.

Good luck!

ETA: corrected "the room" to "Room"

Caught that.
And yet, it's an improvement on "I's":

My boyfriend and I's costumes.