-ipa

-ipa t1_j8u76q8 wrote

It's very close to done tho.

I don't have links so this is purely anecdotal and you can chose to believe me, or not.

During our last visit of my brother in Spain, we met his neighbor who works for a company that specializes on text-to-speech and speech recognition technology. Their biggest investor, is Spain's largest telecom company.

They are training their AI with live calls, Spanish TV-Shows, Movies etc. The telecom company is hoping to replace their entire lvl1 support and partially lvl2 support, as well as E-Mail services with AI which will be indistinguishable from a normal supporter and is much faster as well.

It has access to live network data, can monitor traffic, reset routers, check for specific APP status and much more, eg. caller says internet is not working, but there wasn't any mention of this from other callers, it will reset the router hoping it fixes the issue.

If many calls come in simultaneously, but the traffic is fine, it'll check the connectivity to Cloud Flare, Facebook, YouTube, Whats App, Instagram, Tik Tok etc.

He also mentioned, they're not the only company working on this and a lot of people will lose their jobs to AI.

I strongly believe that legislation must step in and protect the workforce for now, letting them use AI as a tool for the employee, but not to entirely replace a position. I'm all for progress, but this will again make the rich richer and the poor poorer.

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